How AI is used in Human Resource Management

AI is reshaping HR by making processes smarter and faster and helping HR teams work more efficiently while enhancing the employee experience. Whether it’s automating routine tasks or supporting business decisions, AI is becoming an essential tool across the employee lifecycle.

Here’s how HRM applies AI in practice.

Figure: Areas of Application (Jay, 2025). 

Recruitment and Hiring

First AI was introduced in recruitment to improve processes, but now it has extended to sourcing, pre-selection, interviewing, and compensation development. AI-driven applicant tracking systems (ATS) scan resumes to match candidates with job descriptions. ChatGPT also supports by generating job descriptions and pre-interview briefings (Jay, 2025).

Onboarding and Offboarding

AI-driven onboarding platforms can support HR in creating an engaging experience for their employees by ensuring the necessary forms are filled in, relevant policies are shared, and training sessions are scheduled. Levity is an example of automating the entire onboarding workflow with the help of AI.

AI-driven offboarding platforms can support sending out an exit survey, documents related to the return of company assets, and emails to revoke the employee’s access to various systems. Introist is an example of providing an automated employee offboarding experience, including notifications, personalized communication, and scheduling exit interviews (Jay, 2025).

Workforce Planning

Analytics platforms having AI capabilities can gather vast amounts of employee data to uncover trends, predict turnover, and highlight potential skills gaps. By using there results, the HR team can develop targeted training programs and solid succession plans so that their workforce is ready to meet future business needs. 

Quinix has created an AI-powered forecasting and automation solution to analyze data points to anticipate peak and down periods in demand, and it can automatically schedule the exact number of employees that they need (Jay, 2025).

HR Chatbots and Virtual Assistants

It is a common type of artificial intelligence in HR. A chatbot that serves as an HR assistant can respond at any time to employee queries. This can save HR time from answering frequently asked questions or providing commonly requested information and also improve employee experience as well. 

DRUID has developed conversational, AI-driven agents that can support HR teams with various processes, including recruitment and onboarding, compensation & benefits, and admin tasks (Jay, 2025).

Video: AI-driven Agent DRUID (DRUID-AI, 2021)

Learning and Development

AI can enable personalized learning experiences for each employee and can analyze the learner’s performance and adapt the curriculum or content to their needs and preferences. 

Novoed has created an AI system that can study learners' profiles and preferences and suggest training programs that match with their needs and interests. This has AI-driven chatbots that offer learning support (Jay, 2025).

AI in HR Analytics

AI in HR helps analyze employee data to improve performance, retention, and workplace culture. It predicts turnover, suggests better pay structures, and helps HR make informed decisions. Tools like ChatGPT make data analysis easier without needing technical skills (Jay, 2025).

AI in Talent Management

AI enhances talent management by improving performance tracking, career growth, succession planning, and retention strategies. It analyzes KPIs like task completion, response times, and feedback to offer real-time insights. AI also supports career development and internal mobility within organizations.

Platforms like Gloat and Eightfold AI recommend internal job opportunities, mentorship pairings, or upskilling programs based on an individual’s experience and aspirations. This helps HR match employees with growth opportunities that align with both personal and organizational objectives

HR departments can track performance with real-time data, personalize career development, identify future leaders, and proactively address retention risks, all leading to a more engaged and strategically managed workforce (Jay, 2025).

AI-Based Coaching

AI-based coaching uses artificial intelligence to provide personalized feedback and development support. It enhances coaching by offering AI-driven assessments, assisting human coaches with insights, and enabling continuous learning between sessions. In AI-only coaching, employees interact solely with AI, making coaching more scalable and accessible (Jay, 2025).

AI for HR Business Partnering

As generative AI advances, it helps HR align its goals with business strategies beyond automating tasks. HR professionals must develop digital skills to interpret AI insights and ensure people-centered strategies. Using AI effectively makes HR a key business partner in shaping workforce success (Jay, 2025).

References

• Jay, S. (2025) How is AI used in Human Resources?. Available at: https://www.aihr.com/blog/ai-in-hr/#Types [Accessed 13 March 2025].
• DRUID-AI (2021) Human Resources conversational automation with DRUID AI. YouTube video, added by DRUID-AI. Available at: https://youtu.be/uKuTEIRbdCw?si=iuHc_BytrlxVEEzm [Accessed 13 March 2025].